Our Policies

Sunny Ridge Doodles is owned and operated by one family. We are just regular people working hard doing what we love. Any and all communication whether its email, text/phone call, Instagram, or website is 100% with me, Kelly. No partners, no assistants, no runaround. All puppies are born and raised here at Sunny Ridge. Therefore... we get pretty busy!

I do my very best to make myself available to all new potential puppy families, those on the paid wait list, and families who've brought their puppy home - for life!

Text is the best way to reach me but calls are welcome. Please allow up to 48 hours for a reply, as we do occasionally take personal days for our family or get behind on inquiries during high volume periods. I now have new "office hours". Please see the Contact Us page for my preferred hours for correspondence. (call/text preferred over email & DM!)

Its of utmost importance for us as parents and professionals to protect not only ourselves and our children, but also our adult dogs and puppies from communicable disease, injury, and even theft. Therefore, we must limit visits/puppy appointments to our scheduled Litter Meet & Greet/Take Home Days, Private Appointments, & Adoption Events for puppies who are vaccinated & 8+ weeks old. All of which are hosted at our Ranch entrance away from our personal home. These appointments are exclusively for families who have reserved a puppy or appointment with a Puppy Application and the required deposit. 

Most parent dogs live in Guardian Homes as beloved pets and return to their families before puppies are 8 weeks old. Therefore, are not available to meet. We do our best to provide descriptions & photos.

We aim to photograph our puppies at 2, 4 & 6 weeks old. This schedule best showcases their growth and development. Proper photo sessions include bathing, blow-drying, photographing, editing, and posting. This can take 2-6 hours depending on number of puppies and their age. Here at Sunny Ridge, we are working sunup to sundown 7 days a week balancing the care of our dogs & puppies, raising our two kids, and maintaining our property and wellbeing of all our other ranch animals. Sometimes even finding time for ourselves. Finding that delicate family/work balance in life is a challenge. We have to ask that buyers please not request additional photos or videos outside of that 2 week schedule. We occasionally post bonus pictures & videos on Instagram @sunnyridgedoodles

The $500 deposit is required to join a wait list or claim the appointment to meet an available puppy. Deposits go towards the price of your puppy, but please remember that all puppies remain under our ownership until you meet your puppy and finalize the purchase with full payment and a signed contract, in person at our Meet & Greet/Take Home Day Appointments. We prefer that anyone joining the wait list to select a puppy within 12 months or 3 litters, whichever comes first. If circumstances change and more wait time is needed, we are happy to place you on our inactive list. This means you will be removed from the publicly posted list to help us better represent wait time, you no longer receive text updates, and you can be re-added at any time upon request. Inactive deposits have no expiration! Deposits are nonrefundable. There are NO exceptions to this policy. 

Cancelled Reservations - Deposits applied a specific puppy will reserve that puppy for you until the scheduled Meet & Greet / Take Home Day. Any cancellation of that reservation within 2 days of that appointment for ANY reason will be considered a "No Show". The deposit is then considered forfeited and will not be transferable to a future litter. Please make all necessary travel, preparatory, and financial arrangements prior to claiming a puppy. NO EXCEPTIONS.

All puppies are sold as PETS ONLY with a written and signed Spay & Neuter agreement as part of our contract. Puppies must be altered between 6-10 months old (under 60lbs) or 8-12 months (over 60lbs). This procedure can be delayed for medical reasons or for health benefits ONLY if discussed and agreed upon with us. Our doodle puppies are NEVER sold with Breeding Rights and are NEVER to be used for breeding. If you are not comfortable spaying or neutering your dog within our required time frame, or have any intention of breeding please seek an alternative program to purchase from. Failure to comply with the signed agreement will void the health warranty and legal action for breach of contract.

While selections are done via photos and phone consults, all our puppies are officially purchased in person with cash at the Meet & Greet/Take Home Day group appointment. This very important hour-long appointment allows families the opportunity to get hands on with the puppy they reserved and make final evaluations and decisions. We highly prefer in-person purchases for this reason, but we still work with families all over the US. All sales are final once a puppy leaves our property & care. This includes puppies picked up by a 3rd party (Friend or Family member, Trainer or Flight Nanny). We are always able to accept a returned puppy at any age for any reason, but no refunds will be provided, no exceptions.