Our Policies

Sunny Ridge Doodles is owned and operated by one family. Any and all communication whether its email, text/phone call, Instagram, or website is 100% with me, Kelly. No partners, no assistants, no runaround! All puppies are born and raised here in our home at our Ranch. Our puppies are the first thing we tend to when we roll out of bed in the morning, and the last thing we tend to before our heads hit the pillow. It's a FULL time 24/7 job!

I do my very best to make myself available to all new puppy families, those with a reserved puppy, and all families who've brought their puppy home - for life!

Text is the best way to reach me, and calls can be scheduled after a Puppy Application is submitted. Please allow a few days for a reply, as we occasionally take personal days for our family or get behind on inquiries during high volume periods. I am reachable almost any day & time, but I prefer to be present for our kids when they are home after school. Below are our preferred hours for appointments & communication during SUMMER.

• Monday - Private Appointments + Calls & Texts 9am- 6pm
• Tuesday - Private Appointments + Calls & Texts 9am- 6pm 
• Wednesday - Private Appointments + Calls & Texts 9am- 6pm
• Thursday - Private Appointments + Calls & Texts 9am- 6pm
• Friday - Private Appointments + Calls & Texts 9am- 4pm
• Saturday - Litter Meet & Greets @ 10:00am, Calls & Texts 12-6pm
• Sunday - Private Appointments + Calls & Texts 9am- 6pm

Its of utmost importance for us as parents and professionals to protect not only ourselves and our children, but also our adult dogs and puppies from communicable disease, injury, and even theft. Therefore, we must limit visits/puppy appointments to our scheduled Litter Meet & Greet/Take Home Days & Private Appointments for puppies who are vaccinated & 8+ weeks old. All appointments are hosted at our Ranch entrance under the old oak tree where we have a fenced artificial turf play area. These appointments are exclusively for families who have reserved a puppy or appointment with a Puppy Application and the required deposit. The majority of our parent dogs live in Guardian Homes across Southern California as beloved pets. They return to their families before puppies are 8 weeks old and therefore, are not available to meet at the meet & greets. We do our best to provide descriptions & photos of all our amazing dogs.

We aim to photograph our puppies at 2, 4 & 6 weeks old. This schedule best showcases their growth and development. However, this is not a guaranteed schedule! Proper photo sessions require 2 people and include bathing, blow-drying, photographing, editing, and posting/sharing. This process can take hours or even days to complete depending on number of puppies and their age. Here at Sunny Ridge, we are working sunup to sundown seven days a week balancing the hands-on care of our adult dogs & puppies, being present for our children, maintaining our 21-acre property, and the wellbeing of all our other ranch critters (horses & chickens). Sometimes we even take a personal day. Finding that delicate family/work balance in life is a challenge. We have to ask that reserving families please not request additional photos or videos outside of that 2-week schedule. We do our very best to make everyone happy! I do occasionally post bonus pictures & videos on our Instagram @sunnyridgedoodles

The $500 Deposit reserves the Puppy you love and the exclusive appointment to meet  him/her in person at 8 weeks old at the scheduled Meet & Greet/Take Home Day group appointment. The $500 is credited towards the total listed price of your puppy. By sending a Deposit, you are agreeing to the terms & conditions of sale. Deposits are nonrefundable. Once a deposit is sent, be sure to also notify us via text asap so we can save your contact info under your name & your puppy's ID. Delayed pickups can be arranged and are subject to adjusted terms. Each extra day of board is charged at $50. This must be approved, scheduled, & paid in advance. If you attend the Group Meet & Greet appointment and your puppy does not meet your expectations, the deposit can be applied to a different available puppy OR remain valid towards a future puppy for up to 12 months from that date.

FINAL PAYMENT IS CASH ONLY (no checks or electronic transfer).

Cancelled Reservations - Deposits applied to a specific puppy will remove that puppy from our website and therefore away from public view. We understand circumstances can change suddenly, so if any changes to a puppy's reservation are needed, please let us know as soon as possible! Cancellation of a reservation within 3 days of the scheduled Meet & Greet or private appointment for ANY reason will be considered a "No Show". The deposit is then considered forfeited and will not be transferable to a future puppy or litter. Please make all necessary travel, preparatory, and financial arrangements prior to claiming a puppy. 

All puppies are sold as PETS ONLY with a written and signed Spay & Neuter agreement as part of our contract. Puppies must be altered between 6-10 months old (under 60lbs) or 8-12 months (over 60lbs). This procedure can be delayed for medical reasons or for health benefits, ONLY if discussed and agreed upon with us. Our doodle puppies are NEVER sold with Breeding Rights and are NEVER to be used for "Back Yard" or "Hobby" breeding. If you are not comfortable spaying or neutering your dog within our required time frame, or have any intention of breeding please seek an alternative program to purchase from. Failure to comply with the signed agreement will void the health warranty and possible legal action for breach of contract.

While selections/reservations are done via photos and phone consults, all our puppies are officially purchased in person at the Meet & Greet/Take Home Day group appointment. This very important hour-long appointment allows families the opportunity to get hands on with the puppy they reserved and make final evaluations and decisions. We highly prefer in-person purchases for this reason, but we still work with families all over the US. All sales are final once a puppy leaves our property & care. This includes puppies picked up by a 3rd party (Friend or Family member, Trainer or Flight Nanny). We are always able to accept a returned puppy at any age for any reason, but no refunds will be provided, no exceptions.

If the scheduled Meet & Greet/ Take Home Day isn't ideal timing for you, no need to worry! You've found the PERFECT puppy for your family, now he/she can hang out with us a little longer to make pickup scheduling more convenient for you. Extra boarding time can allow for puppy preparations, work/travel, pre-planned events/trips, etc. We encourage everyone to still attend the group Meet & Greet appointment, if possible, to meet & finalize the purchase of your puppy first.

*NEW* 8 week old puppies can extend their stay for up to 7 days at no cost. This is NOT a training program and we encourage families to bring their new puppy home on-time whenever possible to begin training and bonding right away. 

9-12 week old puppies may board up to 2 additional weeks at $25 per day. This is NOT a training program. Puppies continue the same routine while in our care: sleeping in their crate at night with daily playtime outside (weather permitting) + free-feeding. Advance notice and payment up front is required. Puppies are kept UTD on their vaccinations while in our care, and any booster given during their stay is complementary.

12+ week old puppies are not eligible for extended stays. Its important to us that our puppies are given the opportunity to acclimate into their new home, bond with their new family, and begin training at the appropriate age. 

Boarding can be paid via Zelle or Venmo, with as much notice as possible. Your puppy will enjoy free play with other puppies and continue crate training. No additional training is provided during their boarding stay.

We reserve the right to decline a boarding reservation should we feel it's not in the puppy's best interest. This includes any open-ended reservations without a set pickup date, or reservations for puppies already over 12 weeks old. Any cancellation of sale after boarding has begun, or a no-show upon scheduled pickup with insufficient communication with be considered a forfeiture of the puppy, the deposit, and all funds provided for boarding.

*** For Bio-Security reasons, we cannot offer return boarding for puppies that have left our care. We highly recommend an in-home pet sitter for puppies 8-16 weeks old, and a Board & Train Program for puppies 16-24 weeks old.