Our Policies

Sunny Ridge Doodles is owned and operated by one family. Any and all communication whether its email, text/phone call, Instagram, or website is 100% with me, Kelly. No partners, no assistants, no runaround. All puppies are born and raised here in our home at our Ranch. Our puppies are the first thing we tend to when we roll out of bed in the morning, and the last thing we tend to before our heads hit the pillow. It's a FULL time 24/7 job!

I do my very best to make myself available to all new potential puppy families, those on the paid wait list, and families who've brought their puppy home - for life!

Text is the best way to reach me, and calls can be scheduled after a Puppy Application is submitted. Please allow up to 48 hours for a reply, as we do occasionally take additional personal days for our family or get behind on inquiries during high volume periods. Listed below is our general availability.

• Monday - Limited Availability 
• Tuesday - Limited Availability
• Wednesday - Call & Texts welcome 10am - 4pm + Private Appointments
• Thursday - Call & Texts welcome 10am - 4pm + Private Appointments
• Friday - Call & Texts welcome 10am - 4pm + Private Appointments
• Saturday - Litter Meet & Greets @ 10am + Private Appointments
• Sunday - Limited Availability + Private Appointments

Its of utmost importance for us as parents and professionals to protect not only ourselves and our children, but also our adult dogs and puppies from communicable disease, injury, and even theft. Therefore, we must limit visits/puppy appointments to our scheduled Litter Meet & Greet/Take Home Days, Private Appointments, & Adoption Events for puppies who are vaccinated & 8+ weeks old. All of which are hosted at our Ranch entrance away from our personal home. These appointments are exclusively for families who have reserved a puppy or appointment with a Puppy Application and the required deposit. 

Most parent dogs live in Guardian Homes as beloved pets and return to their families before puppies are 8 weeks old. Therefore, are not available to meet. We do our best to provide descriptions & photos.

We aim to photograph our puppies at 2, 4 & 6 weeks old. This schedule best showcases their growth and development. This is not a guaranteed schedule! Proper photo sessions include bathing, blow-drying, photographing, editing, and posting. This can take 2-6 hours depending on number of puppies and their age. Here at Sunny Ridge, we are working sunup to sundown 7 days a week balancing the care of our dogs & puppies, raising our two kids, and maintaining our property and wellbeing of all our other ranch animals. Sometimes even finding time for ourselves. Finding that delicate family/work balance in life is a challenge. We have to ask that buyers please not request additional photos or videos outside of that 2 week schedule. We occasionally post bonus pictures & videos on Instagram @sunnyridgedoodles

The $500 Deposit is credited towards the total price of your puppy. By sending a Deposit, you are agreeing to the terms & conditions of sale. Deposits are NONREFUNDABLE. Once a deposit is sent, be sure to also notify us via phone so we can save your contact info under your name & your puppy's ID. The deposit reserves the exclusive appointment to meet the puppy at 8 weeks. You will be able to visit with and purchase your puppy with cash in person at that appointment. We do not allow visits priot to 8 weeks. Delayed pickups are subject to adjusted terms and are charged at $50 per day board. This must be approved, scheduled, & paid in advance. If you attend the Group Meet & Greet appointment and your puppy does not meet your expectations, deposit can be applied to a different available puppy OR remain valid towards a future puppy for up to 12 months from that date.

Cancelled Reservations - Deposits applied a specific puppy will hold that puppy off the market. Any cancellation of a reservation within 2 days of that appointment for ANY reason will be considered a "No Show". The deposit is then considered forfeited and will not be transferable to a future puppy or litter. Please make all necessary travel, preparatory, and financial arrangements prior to claiming a puppy. NO EXCEPTIONS.

All puppies are sold as PETS ONLY with a written and signed Spay & Neuter agreement as part of our contract. Puppies must be altered between 6-10 months old (under 60lbs) or 8-12 months (over 60lbs). This procedure can be delayed for medical reasons or for health benefits ONLY if discussed and agreed upon with us. Our doodle puppies are NEVER sold with Breeding Rights and are NEVER to be used for "Back Yard" or "Hobby" breeding. If you are not comfortable spaying or neutering your dog within our required time frame, or have any intention of breeding please seek an alternative program to purchase from. Failure to comply with the signed agreement will void the health warranty and legal action for breach of contract.

While selections are done via photos and phone consults, all our puppies are officially purchased in person with cash at the Meet & Greet/Take Home Day group appointment. This very important hour-long appointment allows families the opportunity to get hands on with the puppy they reserved and make final evaluations and decisions. We highly prefer in-person purchases for this reason, but we still work with families all over the US. All sales are final once a puppy leaves our property & care. This includes puppies picked up by a 3rd party (Friend or Family member, Trainer or Flight Nanny). We are always able to accept a returned puppy at any age for any reason, but no refunds will be provided, no exceptions.